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FAQ
01 - What are your delivery charges?
Please note that we currently only ship within Singapore.
Orders below $100
- Singpost Smartpac with tracking number or similar postal service: $10
- Courier by Lalamove/Grab (1-2 days delivery time): $40
- Pick up at #03-50E Pearl’s Hill Terrace (Free)
- Self pick up by courier during opening hours (e.g. grabexpress): Cost to be covered by customer
Orders above $100
- Free Singpost smartpac shipping or similar postal service
- Courier by Lalamove/Grab (1-2 days delivery time): $20
- Pick up at #03-50E Pearl’s Hill Terrace (Free)
- Self pick up by courier during opening hours (e.g. grabexpress): Cost to be covered by client
For pick up arrangement and queries, please email us at shop@vetmobilesg.com or Whatsapp 9755-2015
02 - What's your privacy Policy?
Our privacy policy can be viewed here.
03 - I have a problem with my order
For any issues or requests, please email us at shop@vetmobilesg.com or Whatsapp 9755-2015. We will get back to you shortly.
04 - Can i change my shipping address?
You can change your shipping address.
Please email us at shop@vetmobilesg.com or Whatsapp 9755-2015 within 24 hours of ordering, we will do our best to assist.
05 - Do you ship worldwide?
We currently offer shipping only within Singapore.
06 - Can i track my order?
All orders are shipped with a tracking number that will be e-mailed to you.